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apinaga Privacy Policy, Made Clear

The apinaga Privacy Policy explains what account details we collect, why we use them and how you can ask about your records.

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PRIVACY CONTACTS

Get Help With Your Data Request

A clear contact route helps you act on the Privacy Policy without guessing where to send a request. We ask you to use the account-linked details that let us confirm the right person before discussing private records. If your question connects to a wallet receipt or a login event, include the date and reference shown in your account, but never send a password or full wallet PIN.

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Account message

Use the support message path while signed in so we can connect your Privacy Policy request with the correct account. Include the email or phone number on the account and describe whether you want access, correction or deletion guidance.

Email request

Send a privacy question through the contact email listed in your account area. We may ask for a verification reply before sharing data, especially when the request concerns DANA, OVO, GoPay, QRIS or bank transfer records.

Status check

If a privacy request relates to a payment receipt, tell us the rail and date, such as QRIS on a mobile device. We can then separate account data from a payment provider reference and explain which records we hold.

DATA HANDLING

What We Do With Account Records

Privacy work is part of the account path, from the first phone verification to a later request about stored records.

Phone verification

We use your phone verification to connect account access with the contact detail you supplied. If a login issue occurs, support may compare account activity with that verification step before changing access or discussing private information.

Device signals

The mobile browser path can create records such as device type, browser version, language and session time. These signals help us diagnose a page that fails to load in Denpasar or Yogyakarta without requiring your wallet PIN.

Cookie controls

Cookies can preserve a signed-in session and support security checks. You can adjust cookie settings in your browser, although blocking required cookies may interrupt account access or make the QRIS payment page return to login.

Account security

We review unusual login patterns, repeated verification failures and changes to account details to reduce unauthorised access. We do not ask for a password in a support reply, and you should report a suspicious message through the account contact path.

Retention choices

We keep account, support and payment-reference records only as long as needed for the stated service, security checks and legal duties. A deletion request may not remove records that must remain for a defined legal or transaction purpose.

Change requests

You can ask us to correct inaccurate account details or explain the data connected with your profile. Sign in first where possible, identify the requested change, and expect an identity check before we alter phone, email or wallet-related records.

Privacy Policy Answers For Your Account

These Privacy Policy questions address the practical points you may check before opening an account or contacting us. Each answer stays focused on account data, device records, payment references and the steps available to you under the policy.

The apinaga Privacy Policy covers account details, phone verification, login and device records, cookies, support messages and payment references. It explains how we use those records for account access, security, payment matching and support, with access depending on local law.

We may collect the contact details and verification information you enter during account creation, plus technical records from the device and browser used to sign in. Support messages and transaction references from DANA, OVO, GoPay or QRIS may also be connected to your account.

We keep the payment references needed to match a DANA or QRIS request with your account status and receipt. We do not need your wallet PIN for that check. The payment provider may separately handle its own records under its own privacy terms.

Yes, you can contact us through the signed-in support message path or the contact email listed in your account area. Tell us that your request concerns the Privacy Policy and identify the records you need. We may verify your identity before responding.

Send a correction request through the account support path and state which detail is inaccurate, such as your phone number or email address. We may ask for a verification reply before making the change, particularly when it affects account access or wallet status.

You can request deletion through the privacy contact route. We assess the request against account security needs, payment reconciliation and legal duties. Some records may need to remain for a defined period, while other information can be removed or separated from your account.

We use account-linked contact details and may ask you to reply from the verified phone or email connected with your profile. Do not send a password, wallet PIN or full payment credential. A date, rail and receipt reference are enough to help locate a payment record.

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